Terms And Conditions
TERMS AND CONDITIONS
Last Updated: 14-04-2026
These Terms and Conditions (“Terms”) govern your access to and use of the Efendim Pay platform, website, and mobile application (collectively, the “Service”). By accessing or using the Service, you agree to be legally bound by these Terms.
If you do not agree to these Terms, you must not use the Service.
1. Definitions
“Efendim Pay,” “Company,” “we,” “us,” or “our” means [Legal Entity Name], a company duly incorporated under the laws of [Jurisdiction].
“User,” “you,” or “your” means any individual or entity accessing or using the Service.
“Account” means a registered user profile within the Service.
“Transaction” means any transfer of funds initiated through the Service.
“Transfer” means the disbursement of funds to a designated recipient.
“Card Services” means any physical or virtual payment card issued through the Service.
“Business Day” means any day other than Saturday, Sunday, or public holidays in the applicable jurisdiction.
2. Nature of the Service
Efendim Pay is a digital financial technology platform that facilitates the initiation and processing of electronic money transfers and card-based payments.
Efendim Pay is not a bank and does not accept deposits. Funds are processed in accordance with applicable financial regulations and compliance requirements.
3. Account Registration and Eligibility
To use the Service, you must:
- Be at least 18 years of age;
- Provide accurate and complete information;
- Complete identity verification when required.
We may request additional documentation at any time for compliance or security purposes.
4. Transaction Process
A Transaction is initiated when you submit and authorize a payment request.
Completion occurs only when funds are successfully processed and released to the recipient.
5. Processing Times and Compliance Reviews
Transactions may be subject to delays due to:
- Compliance checks (AML, fraud prevention, sanctions screening)
- Banking or network delays
- Operational or technical reasons
Reviews may delay or suspend processing for up to 72 hours or longer where required.
6. Transaction Limits
We may apply limits based on risk, verification level, or regulatory requirements. These limits may change at any time without prior notice.
7. Fees and Charges
All applicable fees are disclosed before confirmation. By confirming a Transaction, you agree to all applicable charges.
8. Cancellations and Refunds
Cancellations are not guaranteed once processing has begun. Refunds, if applicable, are subject to processing timelines and third-party systems.
9. Compliance and Monitoring
We may monitor accounts and transactions for fraud prevention, compliance, and risk management purposes.
This may include identity verification, behavioral analysis, and transaction screening.
10. User Obligations
You agree that:
- All information provided is accurate;
- Funds are from lawful sources;
- You will not use the Service for unlawful, fraudulent, or prohibited activities;
- You will not attempt to bypass security or compliance systems.
11. Acceptable Use of Card Services (IMPORTANT)
You agree that Card Services must be used strictly in accordance with applicable laws and the Company’s Acceptable Use Policy.
The use of Card Services in connection with merchants, platforms, or services classified as restricted, non-compliant, or high-risk under internal risk rules, payment network standards, or regulatory requirements is strictly prohibited.
The Company reserves the right, at its sole discretion, to:
- Decline transactions
- Restrict card usage
- Suspend or terminate card services
These decisions may be based on internal risk assessments, compliance requirements, or third-party classifications.
12. Account Suspension and Termination
We may suspend or terminate your account or specific services (including Card Services) without prior notice if:
- You breach these Terms or the Acceptable Use Policy;
- We detect or suspect non-compliant or high-risk usage;
- Fraud, abuse, or unlawful activity is suspected;
- Required compliance information is not provided.
13. Risk and Irreversibility
Once a Transfer is completed, it may be irreversible. You are responsible for verifying all recipient details.
14. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Total liability shall not exceed the value of the relevant Transaction.
15. Data Protection
We process personal data in accordance with applicable laws and our Privacy Policy for purposes including fraud prevention, compliance, and service delivery.
16. Intellectual Property
All intellectual property rights remain the property of Efendim Pay. You may not copy, modify, or exploit the Service without permission.
17. Amendments
We may update these Terms at any time. Continued use of the Service constitutes acceptance of updates.
18. Governing Law
These Terms are governed by the laws of [Jurisdiction]. Disputes fall under the jurisdiction of the competent courts of [Jurisdiction].
19. Contact Information
Efendim Pay Compliance Department
Email: dev@efendim.app
Phone: +905444222347
